Written guides come first
Seven manuals ship inside the app and cover the great majority of questions in more depth than an email ever could. They are searchable and they work offline.
Contact
Tell us what happened
Email us the specifics. A well-described problem usually gets fixed in one round; a vague one takes four.
Before you write
Check here first
Most questions are already answered in the guides bundled with the app, and searching them is faster than waiting on a reply.
- How something works — AFTWISE Help, in the app, searchable and offline
- Getting set up — the Five-Minute guide and Quick Start
- Importing a spreadsheet — the CSV Import & Data Preparation Guide
- Canceling or changing plan — your Apple account subscription settings; we cannot change these for you
Reporting a defect? Include the build number from the app footer, your device and OS version, what you were doing, what you expected, and what happened instead. That is almost always enough to reproduce it first try.
Write to us
One email to support@aftwise.com reaches us directly. A short, specific message gets the fastest answer.
- What it is — a problem, a question about a plan, or a billing question
- For a problem — the build number from the app footer, your device and OS version, what you were doing, what you expected, and what happened instead
- Your boat — its length and how you use it, if that helps us answer
Please do not send passwords, payment-card numbers, identity documents, medical information, or vessel-security details that are not necessary to answer your question. We reply by email; we do not add you to a mailing list and we do not pass your details on.
How support works here
Small company, straight answers
Defects get priority
If AFTWISE is doing something wrong, that goes to the front of the queue. Reproducible reports are what make that possible, which is why we ask for the details listed here.
Billing goes through Apple
Subscriptions, cancellations, refunds and plan changes are handled in your Apple account — we have no ability to alter them. We can help you work out what happened and where to click.